General Terms and Conditions (GTC)
Robindeb.com, Maranerstrasse 18, 7050 Arosa, Switzerland
Version: April 2025

1. Scope of Application

1.1 These General Terms and Conditions (GTC) apply to all offers, services, and products provided by robindeb.com, Maranerstrasse 18, 7050 Arosa, Switzerland (hereinafter referred to as “Robin Deb”), in particular coaching, consulting, online courses, memberships, keynotes, workshops, and influencer collaborations.
1.2 The GTC apply to both natural persons (private individuals) and businesses.
1.3 By completing a booking or commissioning a service, these GTC are deemed legally accepted. Deviating terms apply only if confirmed in writing.

2. Subject of the Contract

2.1 Robin Deb offers digital products, coaching programs, consulting services, workshops, online courses, memberships, live and recorded sessions, AI-based analyses, as well as keynotes and influencer partnerships.
2.2 The exact scope of services is defined in the respective offer description on the website, in the shop, or in an individual proposal.
2.3 Content is provided solely for private or business purposes of the client. Commercial or public redistribution is not permitted.

3. Booking, Contract Formation, and Access

3.1 Bookings are made online via a booking system, payment platform, or upon written request.
3.2 Access to digital content is granted only after full payment. Memberships are subject to product-specific time limits, disclosed during booking.
3.3 There is no entitlement to participation or program acceptance. Robin Deb reserves the right to decline requests without stating reasons.

4. Prices and Payment Terms

4.1 All prices are in CHF or EUR, including statutory VAT.
4.2 Payment is made via online payment systems or by invoice as indicated during the booking process.
4.3 Installment payments are only available if explicitly offered. Partial cancellations or terminations of installments are excluded.
4.4 In the event of payment default, Robin Deb may suspend services or block access. A collection agency may be commissioned.
4.5 A chargeback without prior contact is considered a breach of contract and may result in account suspension and legal action.

5. Duration, Termination, and Renewal

5.1 One-time offers end automatically after the service has been provided.
5.2 Subscriptions and memberships renew automatically unless otherwise agreed. Termination deadlines are product-specific and specified during the sales process or by the relevant reseller (e.g. Digistore24).
5.3 Early termination is only possible under a 14-day satisfaction guarantee as per the product description. If no guarantee is mentioned, early termination and withdrawal rights are excluded—particularly for live formats like workshops or masterclasses.

6. Scope of Services, Availability, and Client Duties

6.1 Digital content is provided as live sessions, recordings, PDFs, AI analyses, or a combination, depending on the offer.
6.2 Access to memberships or course content is time-limited as stated in the product description.
6.3 Clients are responsible for their own technical setup (e.g. internet connection, software).
6.4 No refund is granted for force majeure, third-party outages, or technical issues, but appropriate substitutes will be offered.
6.5 Robin Deb may engage qualified subcontractors or service providers to fulfill client orders. Responsibility for contractual fulfillment remains with Robin Deb. No direct contractual relationship is established between the client and the subcontractor.

7. Keynotes, Workshops, and Events

7.1 Keynotes and workshops are billed at a flat fee. Travel expenses (1st class train or flight, taxi, 4-star hotel minimum) are charged separately.
7.2 In case of client cancellation:
› Free cancellation up to 30 days before the event
› 50% of the fee if cancelled up to 14 days prior
› 100% if cancelled within 7 days
7.3 Photo, audio, or video recordings of the event are available for Robin Deb’s own use. The event organizer is obliged to provide these recordings after the event, unsolicited and free of charge.
7.4 For 1:1 sessions: If canceled less than 24 hours in advance or missed without notice, the session is forfeited without refund or rescheduling.
7.5 During group formats (online or in person), Robin Deb may take photos, videos, or screen recordings. By attending, participants consent to their use for marketing or documentation (e.g., social media, website, presentations). Objections must be submitted in writing before the event to avoid inclusion.

8. Influencer Collaborations

8.1 Collaborations with companies are based exclusively on written contracts.
8.2 Use of Robin Deb’s created content by partners (e.g. reposts, ads, repurposing) is only permitted under contractual agreement.
8.3 Robin Deb retains all image and usage rights. Transfer to third parties requires written consent.

9. Copyright and Usage

9.1 All digital content, materials, recordings, analyses, social media posts, blog articles, workbooks, and frameworks are protected under copyright and related rights.
9.2 Clients receive a simple, non-transferable usage right for private or internal business use.
9.3 Redistribution, publication, editing, or commercial use is prohibited.
9.4 Use of Robin’s methods or content by third parties—especially in training or commercial settings—is not permitted.
9.5 Access to digital products, courses, memberships, and coaching is personal and may not be transferred or shared.

10. Testimonials and Feedback

10.1 By booking, clients agree that anonymized or first-name-only testimonials, feedback, LinkedIn comments, or reviews may be used for marketing.
10.2 Full name or image use requires separate written consent.

11. Confidentiality and Group Formats

11.1 All participants must keep confidential any personal information shared during group sessions, particularly live calls, workshops, or coworking.
11.2 Robin Deb maintains confidentiality of all business and personal information, beyond the contract period.
11.3 By participating in live formats (e.g., Zoom), participants expressly agree to recordings being used for training, digital products, or AI analysis.

12. Liability and Disclaimer

12.1 Robin Deb is liable only for damages caused intentionally or by gross negligence.
12.2 No liability is accepted for indirect damages, lost profits, technical failures, or incorrect AI outputs.
12.3 Coaching is not a substitute for medical, therapeutic, legal, or tax advice.
12.4 No guarantee is given for specific outcomes or business success. Responsibility lies solely with the client.
12.5 Liability for psychological or emotional consequences during the program is excluded. Participation is at the client’s own risk.
12.6 No liability is accepted for third-party platforms, software, or partners used in the program.

13. Use of AI-Based Tools

13.1 AI tools (e.g. ChatGPT) may be used to assist with analyses, texts, or recommendations.
13.2 These tools are intended to increase efficiency but do not release the client from responsibility.
13.3 Liability for accuracy, completeness, or legal effect of AI-generated content is excluded to the extent permitted by law.

14. Right of Withdrawal and Cancellation

14.1 Consumers are entitled to a statutory right of withdrawal. For B2B transactions, withdrawal is excluded.
14.2 For digital products provided immediately, the right of withdrawal expires upon usage.

15. Data Protection

15.1 Personal data is processed in accordance with Swiss data protection law (DSG) and the privacy policy on www.robindeb.com/datenschutz
15.2 Data is not shared with third parties, except for payment processing or with explicit consent.

16. Final Provisions

16.1 Swiss law exclusively applies.
16.2 Place of jurisdiction is Chur, Switzerland.
16.3 If any provision is invalid, the remainder remains unaffected.
16.4 Imprint:
Robin Deb | robindeb.com / Zwätschge GmbH
Maranerstrasse 18, 7050 Arosa
frage@robindeb.com
UID: CHE- MWST
16.5 Before taking legal action, both parties agree to consider out-of-court resolution or mediation. Only if this fails, legal proceedings may be initiated.

17. Support and Response Times

17.1 Support inquiries via email or platform tools (e.g., membership area) are generally answered within three business days.
17.2 There is no entitlement to immediate or personalized replies.

18. Special Provisions for Booked Online Consultations (Calendly)

18.1 Rescheduling and Cancellation
18.1.1 Changes must be communicated at least 24 hours in advance via email or booking calendar (Calendly).
18.1.2 Later cancellations or no-shows forfeit the session.
18.1.3 Clients may rebook as new slots become available. There is no right to short-notice rescheduling.

18.2 Payment and Refunds
18.2.1 Fees are due in advance. Booking completion makes the contract binding.
18.2.2 Refunds are excluded after booking—even in case of cancellation or no-show.
18.2.3 For timely rescheduling, a replacement session must occur within three months, or the claim expires without refund.

18.3 Early Termination by the Client
18.3.1 If a session is ended early by the client, no refund or rescheduling is granted.

18.4 Disclaimer for Individual Consultations
18.4.1 Advice is provided to the best of knowledge but without liability for accuracy or completeness.
18.4.2 Implementation of recommendations is the client's responsibility. No liability is accepted for resulting outcomes.