1. Language Training individual or in groups

Your Team is International and often lacking communication skills with your guest? We train your service, kitchen, front office, spa, kids club and housekeeping team with practical methodic for both internal and guest communication.

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1. German basics

Pro Active German

Upsell German (also for native speakers)

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2. English basics

Pro Active English

Upsell English

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We train in German/English with support in Spanish, French, Portuguese.

 

2. Upselling Training​

Your team does not have a hotel background?

We provide your teams with german and english upselling training for service, front office, concierge, spa, kids club and other profit departments.

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Focus: Operational service standards and daily consistency

Goal: Master the fundamental touchpoints (greeting, check-in, complaint handling)

Methods: Process simulations, checklist training, peer feedback

Key Benefit: Improved guest satisfaction through reliable, high-quality basics

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3. Process Training

You have your ideal and guest centric process in mind, whether this being arrival, deprature, FB, or housekeeping. We design your design your guest journey, bring them on paper/screen and train your teams accordingly. You define the goals and the speed!

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Our offer includes:

Identify and improve all customer touchpoints across the journey

Methods: Journey mapping, empathy mapping, group workshops

Key Benefit: Enhanced customer perception and seamless service delivery

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