Micro Habits & Service Excellence?
1. They Build Consistency
Small daily behaviors, like smiling, making eye contact, or using guest names, create reliable, high-quality experiences that guests notice and trust.
2. They Reduce Stress and Improve Focus
Micro habits such as deep breathing before shifts or quick morning check-ins help staff stay centered, present, and emotionally balanced, even during busy service.
3. They Empower Ownership
When team members adopt micro habits like proactively solving issues or asking for feedback, they take initiative, creating a culture of responsibility and care.
Hotel Sales Leadership
From Order Takers to Trusted Advisors
Hotel Sales Leadership is more than a sales manual. It is a guide to a new mindset in hotel sales. In today’s world, where guests are informed, demanding, and digitally connected, simply taking orders is no longer enough. Successful hotel sales professionals must evolve into trusted advisors who create long-term value for their guests, partners, and businesses.
Robin Deb, seasoned hotelier and international expert in sales and leadership, reveals how to:
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Transform your role from order-taker to trusted advisor.
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Build a team that not only sells but inspires and engages.
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Translate storytelling, service excellence, and leadership into concrete sales practices.
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Develop clear strategies to grow revenue while building lasting relationships.
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Shift from price-driven conversations to value-based negotiations.​
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With real-world examples, actionable methods, and insights from global hospitality, this book offers a blueprint for leaders ready to elevate their sales teams to the next level.
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Why buy this book?​
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1. Proven strategies from international hotel leadership and practical methods you can apply immediately.
2. Clear transformation framework a step-by-step guidance to move from transactional selling to trusted advising.
3. Future-proof your career and business, adapt to changing guest expectations and build sustainable sales success.