Module 1: Feel Good First – The Foundation of Service Excellence
- Swiss Health Trade
- May 19
- 1 min read
Updated: May 28
Before we can serve others with excellence, we must start with ourselves. This module explores why beginning your shift, or even your day, feeling good about yourself isn’t a luxury, but a necessity. Morning or evening, how you feel inside directly impacts how you show up outside. Through practical micro habits and self-awareness tools, we help your team develop a personal routine that boosts confidence, energy, and emotional readiness.
When you feel good, your service becomes natural, authentic, and memorable.
Training Module 1 – Feel Good First
Objective: Empower participants to understand the connection between self-feeling and service quality, and to implement small but powerful habits that improve emotional readiness and presence.
Training Content:
The Power of Self-Perception: How your internal state influences customer perception and team dynamics.
Micro Habits for a Strong Start: Practical morning/evening rituals to feel grounded, focused, and confident.
The Impact on Service Culture: Linking individual well-being to collective service excellence.
Emotional Hygiene at Work: Strategies to reset and regulate mood before and during a shift.
Methods:
🎬 Video Input: Inspiring short video to set the tone and open the mindset.
🧠 Self-Assessment: Guided reflection to evaluate current well-being habits.
🎭 Roleplay: Realistic service scenarios to demonstrate the difference between “present” and “distracted” performance.
🔄 Feedback Round: Peer insights and trainer-led debrief to reinforce learning and build accountability.
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