SERVICE EXCELLENCE KEYNOTE SPEAKER - EMPATHY AS STRATEGY
WHAT I DO ?
I HELP HOTELS & SERVICE COMPANIES
CREATE CULTURE.
ADVISORY FOR HOTELS & SERVICE COMPANIES
bring the KPIs. I bring system fixes and Hotel-, Restaurant- and Longevity-Concepts.
KEYNOTES & SCHOOL MODULES
Radical, provocative, emotional. All around service excellence and how to monetarize it.
SERVICE EXCELLENCE & OPERATIONS AUDIT
Modern, fast, behaviour-based.
GUEST JOURNEY TRANSFORMATION
From chaotic processes to intuitive flow.
LEADERSHIP STROLL (1:1)
For GMs, Directors, and rising stars who want to lead with clarity, calm, and impact.
How can I support you?
Ebooks
🔑 1. Practical and instantly applicable
This book is not a dry theory manual but a hands-on guide packed with strategies, tools, and real-life case studies from the hotel industry. Readers gain actionable tips they can implement immediately – from smarter proposal design to more impactful client conversations. Every chapter is designed to create visible results in today’s and tomorrow’s hotel sales environment.
🔑 2. From Order-Taker to Trusted Advisor
Too many hotel sales professionals still act as “order-takers,” simply responding to requests instead of shaping the sales process. This book provides a step-by-step framework to transform into a trusted advisor – building stronger client relationships, improving conversion rates, and securing long-term partnerships that go far beyond price.
🔑 3. Authentic expertise from the field
Written by an internationally experienced hotel executive with senior leadership roles in sales and operations. The insights come directly from decades of real-world practice, not from textbooks. That makes the content credible, inspiring, and invaluable for anyone serious about advancing their career in hotel sales and leadership.
Ebooks
🔑 1. Small Habits Create Big Shifts
The book proves that transformation doesn't require radical change just consistent, intentional micro-actions. Each habit is designed to be quick, practical, and immediately impactful, especially for people in midlife seeking more flow, clarity, and energy.
🔑 2. Wellbeing Starts with Self-Alignment
Readers learn how to reconnect with themselves emotionally, physically, and mentally. The habits are structured to rebuild self-trust, improve focus, and foster resilience—so readers can feel better with themselves before changing anything around them.
🔑 3. Your Lifestyle Is Your Strategy
This isn’t just a habit book, it’s a mindset shift. Readers come away with a new lens on how they manage their time, energy, and attention. The micro-habits become part of a sustainable lifestyle strategy for living with purpose and ease, not pressure.
Why work with me?
As an external expert in Service Excellence and Guest Journey alignment, I help service suppliers transform their guest touch-points from routine to guest-centric.
By focusing on the fundamentals: establishing purpose, non-negotiable standards, guest-centric standards, suggesting autonomy and empowerment to teams, measure and monitor.
What You Gain
✅ Higher Guest Satisfaction Scores through consistent and elevated service touchpoints
✅ Increased Revenue from stronger guest loyalty and improved upselling opportunities
✅ Improved Staff Retention by creating a culture of ownership, clarity, and motivation
✅ Satisfied Owners & Stakeholders who see operational excellence reflected in numbers and reputation
If you're serious about service quality, sustainable performance, and a guest experience that truly sets you apart.
let’s talk.
Robin has a unique understanding of both sales strategy and guest expectations, His communication was always clear, and one can truly feel his passion for hospitality.
Robin ensured that every stay was memorable, every detail perfectly managed, and every guest warmly welcomed.
Benjamin F.
Director of Sales Hotel Chain
Robin has expert knowledge in many areas, a strong analytical mind while being creative at the same time.
I was really impressed by his strong will to make things done. There is always an “ I will figure out how we can do this”.
Julio F.
Head of Global Marketing & Communication
Robin is a type of Leader that gets the best out of his people by sharing a different approach. His way to think "out of the box" make him a unique leader and highly appreciated by his people.
Caroline L.
Hospitality Manager Global Luxury Brand
Robin is a detail oriented entrepreneur. He is someone who has a clear vision where he wants to go and how he wants to go there.
He is always to the point and gets to the root cause of any problem and solving through his teams.
Indra S.
F & B Director Intercontinental
His passion to service, his commitment to people and his focus in all aspects of life are outstanding.
Widi P.
Hotelier
Robin is probably the most creative manager I have ever worked with. Both in terms of business opportunities and team building.
Fenny J.
Director of Sales & Marketing Park Hyatt
Learn more about my purpose on servant leadership and why inspiring people to feel better about themselves is paramount.
When people feel good about themselves, they show up differently in life, at work, and with others.
My purpose is to inspire people to feel better about themselves, not through perfection, but through presence, clarity, and simple daily actions.
Whether I’m leading a service training, writing, or coaching, my goal is always the same:
To spark confidence, self-awareness, and that quiet sense of “I’ve got this.”
Because true excellence starts from within.
